Another service-providing department of the Government of West Bengal is the Consumer Affairs Department. The Consumer Affairs department of West Bengal works in conjunction with the West Bengal government through its three affiliated organizations.
The department has a dedicated website that facilitates the right to information. In today’s event, we will learn about the Consumer Affairs Department of the Government of West Bengal.
We will know about the functions of this department and all the information about its website and website functions.
|Name of the Department||Consumer Affairs Department, West Bengal|
|Services||Backward Classes Welfare Development in West Bengal|
|Current CM||Mamata Banerjee|
|Purpose||To provide support and backward class development of West Bengal.|
Consumer Affairs Department of West Bengal
The Department of Consumer Affairs is a constitutional body of the Government of West Bengal. This department is divided into three sub-divisions and is committed to managing the work properly.
One of them is the Directorate of Consumer Affairs and Fair Business Practice. And the other is the For a branch of the Consumer Affairs department and Directorate of Metrology.
The department conducts various awareness activities including organizing various events and making the Consumers aware of their rights. The department also conducts various training and provides sponsorship to various NGOs.
In addition, one of the functions of the department is to set various policies and to play an effective role in their implementation. The department is committed to resolving any disputes of the consumer in the state.
The department has been working in collaboration with various organizations for the protection of consumers in West Bengal.
Functions of the Consumer Affairs Department
The Consumer Affairs Department of the Government of West Bengal has multiple functions. This department has three sub-divisions through which all work is conducted.
Here we will discuss the sub-departments of the Consumer Affairs Department and their functions.
Directorate of Consumer Affairs and Share Business Practices:
It is an agency of the Consumer Affairs Department that does the following.
1. Awareness raising
The first task of this organization is to raise awareness. In order to increase awareness, the organization goes to different schools and colleges.
Another function of this department is to conduct training. The department conducts various training in collaboration with various NGOs and other organizations. In addition, the department provides sponsorship for training as an entrepreneur.
3. Special occasion
Another function of this department is to organize special events such as Durga Puja or other occasions and to spread awareness among the people.
This department listens to the various complaints of the consumers and resolves them peacefully. That is, one of the tasks of this department is to answer the various questions of the consumers and ensure transparency.
This department participates in various meetings and seminars. The main function of this division is to collect information and implement various projects based on it.
This section is associated with various publications. It is committed to spreading the rights of consumers by publishing leaflets and magazines.
7 . Collaborative
This department works in collaboration with the other two departments of the Consumer Affairs Department. It works in joint collaboration with other departments to solve problems and ensure the best service.
Fora Branch of Consumer Affairs Department:
Another department of the Consumer Affairs Department is the Fora Branch. This department works to save the rights of consumers. The department is governed by the 1986 Consumer Law.
It has offices in 21 districts of West Bengal and operates in 21 districts. On the other hand, there are two specialized institutes for this rain for Kolkata and Siliguri.
Director of Metrology Consumer Affairs:
The department was established in 1959. Since 2002, it has been working closely with the Consumer Affairs Department. The main function of this department is to protect the interests of the consumer country.
To this end, the department prevents any unscrupulous businesses. It ensures the impact of information among consumers and prevents packaging in dishonest ways. This department Illegal Way works to resolve various disputes.
Above all, the department is working closely with various organizations in India to keep the standards intact.
Website of the Consumer Affairs Department of West Bengal
The Department of Consumer Affairs of the Government of West Bengal has its own website. Through this website, the department can reach out to people through the internet.
This is one of the examples of the digitalization of the government of West Bengal. The website of the department is www.wbconsumers.gov.in.
Functions of the website:
1. Provide information about the department
Among the other functions of the department, the most important function is that the website provides various information about the department.
It provides detailed information about the Consumer Affairs Offices of West Bengal and provides detailed information about their sub-offices.
2. Contact Information
This website provides contact information to all the officials of the Consumer Affairs Department. This means that the general public will be able to maintain contact with the department through the website.
This website promotes various publications in the department. This includes information about a new magazine or event information.
The website provides information about the various functions of the department.
The general public will be able to give their feedback by visiting this website. And the website publishes the feedback.
Officer in charge:
MIC- Shri Subrata Mukerjee. Office Address: Kreta Suraksha Bhawan, 3rd Floor, 11A, Mirza Ghalib Street, Kolkata – 700087. Phone No. 033-2252-7483
PS to MIC- Shri Anjan Biswas WBCS (Exe.) TeleFax: 033-2252-7483
EA to MIC- Shri Somnath Dhar. Phone No .: 033-2252-7483
The Consumer Affairs Department is a constitutional body of the State Government of West Bengal. It works in association with the Government of West Bengal to protect the rights of consumers.
The Department carries out various functions, one of which is to raise awareness among consumers and to take various legal steps to protect the interests of consumers.
The department adopts different policies at different times and works constantly to hear the increments.